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otrs
Open Ticket Request System
/Main/Other/i586/Productivity/Networking/Email/Utilities/OTRS is an open source ticket request system with many features to manage customer telephone calls and e-mails. It is distributed under the GNU General Public License (GPL) and tested on Linux, Solaris, AIX, FreeBSD, and Mac OS 10.x. If you receive many e-mails and want to answer them with a team of agents, OTRS is a tool that can help.Feature list:
Web interface:
* Agent Web interface for viewing and working on all customer requests
* Admin Web interface for changing system settings
* Customer Web interface for viewing and sending information to the agents
* Web interface with themes support
* Multilanguage support (Bulgarian, Dutch, English, Finnish, French, German, and Spanish)
* Independent customization of the output template's (dtl) release
* Web interface with attachment support
* Easy and logical use
E-Mail Interface:
* MIME support (attachments)
* PGP support
* SMIME support
* Dispatch of incoming e-mail via e-mail address or x-header
* Autoresponders for customers by incoming e-mail (per queue)
* E-mail notification to the agent by new tickets, follow-ups, or lock time-outs
Ticket:
* Custom queue view and queue view of all requests
* Ticket locking
* Ticket replies (standard responses)
* Ticket autoresponders per queue
* Ticket history, evolution of ticket status, and actions taken on ticket
* Ability to add notes (with different note types) to a ticket
* Ticket zoom feature
* Tickets can be bounced or forwarded to other e-mail addresses
* Ticket can be moved to a different queue (this is helpful if e-mails have a specific subject)
* Ticket priority
* Ticket time accounting
* Content full text search
System:
* Creation and configuration of user accounts and groups
* Creation of standard responses
* Signature configuration per queue
* Salutation configuration per queue
* E-mail notification of administrators
* E-mail notification sent to problem reporter (by create, locked, deleted, moved, and closed)
* Submitting update-info (via e-mail or web interface)
* Deadlines for trouble tickets
* ASP (active service providing) support
* TicketHook freely setable like 'Call#', 'MyTicket#', 'Request#' or 'Ticket#'
* Ticket number format freely setable
* Different levels of permissions and access rights
* XML layer to support different SQL databases (like MySQL, PostgreSQL, Oracle, and DB2)
* User authentication against database or ldap directory
* Easy development of custom add-ons (OTRS API)
* Easy creation of different front-ends (for example: X Window System, console)
* A fast and useful application
Authors: -------- Carsten Gross <carsten at siski.de> Christian Schoepplein <cs at otrs.com> Franz Breu <breu.franz at bogen.net> Fred van Dijk <fvandijk at marklin.nl> Lars Müller <lmuelle at samba.org> Nicolas Goralski <ngoralski at oceanet-technology.com> Richard Kammermayer <rk at otrs.com> Stefan Rother <sr at otrs.com> Thomas Raith <tr at otrs.com> Vladimir Gerdjikov <gerdjikov at gerdjikovs.net> Martin Edenhofer <me at otrs.com>
Info:
Homepage: http://otrs.org/ Package version: 2.1.7 Architecture: i586 Distribution: Other Filename: otrs-2.1.7-39.i586.rpm Browse inside otrs-2.1.7-39.i586.rpm:
pkg://otrs-2.1.7-39.i586.rpm:12811260/ info downloads[DIR]var/ 65535+ twin directories
[DIR]usr/ 65535+ twin directories
[DIR]opt/ 11476+ twin directories
[DIR]etc/ 65535+ twin directories
3.64 KB 2008-05-27HEADER view 2 mirrorsDownload otrs-2.1.7-39.i586.rpm:
2006-09-22 ftp://ftp.uni-frankfurt.de/pub/unix/linux/Mirror/opensuse.org/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2006-09-21 ftp://ftp.uni-magdeburg.de/pub/mirror/linux/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2006-09-22 ftp://ftp.skynet.be/mirror2/opensuse.org/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2006-09-22 ftp://ftp.uni-hannover.de/pub/mirror/linux/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2006-09-22 ftp://ftp.wh2.tu-dresden.de/pub/mirrors/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2006-09-22 ftp://ftp.uni-kassel.de/Mirrors1/ftp.suse.com/pub/suse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2006-09-22 ftp://ftp.compro.net/public/SuSE/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2006-09-22 ftp://ftp.free.fr/.mirrors5/ftp.opensuse.org/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2006-09-22 ftp://ftp.uni-paderborn.de/pub/linux/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2006-09-22 ftp://ftp.phys.ttu.edu/pub/SuSE/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2006-09-22 ftp://ftp.nl.kernel.org/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2006-09-22 ftp://ftp.tu-ilmenau.de/Mirrors/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2006-09-22 ftp://ftp.uwasa.fi/mirrors/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2006-09-22 ftp://ftp.novell.hu/pub/mirrors/ftp.opensuse.org/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2006-09-22 ftp://147.52.159.12/mirrors/linux/opensuse/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2006-09-22 ftp://77.88.19.68/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2006-09-21 ftp://ftp.lug.udel.edu/pub/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-20 ftp://ftp.de.netclusive.de/pub/Linux/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://83.166.201.99/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://ftp.tudelft.nl/pub/Linux/ftp.suse.com/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://ftp.hs.uni-hamburg.de/pub/mirrors/opensuse/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-20 ftp://ftp.rz.uni-kiel.de/pub2/linux/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://ftp.li.kernel.org/pub/.3/ftp.opensuse.org/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://ftp.uni-kl.de/pub/linux/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://193.226.140.51/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://204.152.191.39/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://ftp.estpak.ee/pub/suse/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://ftp.novell.co.jp/pub/suse/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://ftp.uni-heidelberg.de/pub/linux/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://ftp.esat.net/mirrors/.4/ftp.opensuse.org/pub/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://ftp.uni-siegen.de/pub/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://ftp.man.szczecin.pl/pub/Linux/opensuse/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://ftp.gwdg.de/pub/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://ftp.gazi.edu.tr/pub/Linux/OpenSuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://ftp.funet.fi/.m/mirrors7/ftp.gwdg.de/pub/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://ftp.ro.debian.org/pub/mirrors/opensuse.org/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://128.118.2.96/pub/.mirrors/2/ftp.opensuse.org/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://ftp.tu-chemnitz.de/.SAN0/pub/linux/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://ftp.hosteurope.de/mirror/ftp.opensuse.org/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://ftp.informatik.rwth-aachen.de/pub/comp/Linux/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://ftp.filearena.net/mnt3/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://ftp.gmd.de/opensuse.org/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://ftp.tugraz.at/ftp.tu-graz.ac.at/.mirror-sites/gd.tuwien.ac.at/opsys/linux/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://ftp.in2p3.fr/pub/linux/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://ftp.informatik.uni-kiel.de/pub/unix/linux/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://204.152.191.7/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://199.6.1.174/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://130.239.17.6/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://192.87.102.42/vol/2/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
2007-09-21 ftp://192.87.102.43/vol/2/opensuse/distribution/10.3/repo/oss/suse/i586/otrs-2.1.7-39.i586.rpm
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